SHIPPING METHODS
| COUNTRY | COST | DELIVERY TIME |
| UNITED KINGDOM | £5.99 | 1 TO 3 WORKING DAYS |
| ZONE 1 - BELGIUM, FRANCE, GERMANY, IRELAND, LUXEMBOURG, NETHERLANDS | £18.00 | 3 TO 5 WORKING DAYS |
| ZONE 2 - AUSTRIA, DENMARK, ITALY, LITHUANIA, SWEDEN, SPAIN, PORTUGAL | £20.00 | 3 TO 5 WORKING DAYS |
| REST OF EUROPE | £25.00 | 3 TO 5 WORKING DAYS |
| CANADA, UNITED STATES | £30.00 |
3 TO 5 WORKING DAYS |
| AUSTRALIA, CHINA, HONG KONG, JAPAN, SINGAPORE, SOUTH KOREA | £35.00 | 3 TO 5 WORKING DAYS |
| REST OF THE WORLD | £40.00 | 3 TO 5 WORKING DAYS |
WE CONTINUE TO SHIP AT THIS TIME, BUT PLEASE BEAR WITH US AS DELIVERIES ARE CURRENTLY EXPERIENCING ADDITIONAL DELAYS.
ALL INTERNATIONAL ORDERS (OUTSIDE OF THE UK) MAY BE SUBJECT TO SALES TAX, IMPORT DUTIES, AND CUSTOMS CHARGES AT THE RECEIVER’S EXPENSE. THIS RATE IS DETERMINED BY THE RECEIVING COUNTRY. PLEASE CONTACT YOUR LOCAL CUSTOMS FOR FURTHER INFORMATION.
TRACKING INFORMATION IS AUTOMATICALLY EMAILED TO ALL CUSTOMERS. IF YOU DON'T RECEIVE THIS, PLEASE CHECK YOUR SPAM FOLDER.
AVAILABLE ITEMS
ORDERS MADE OF AVAILABLE ITEMS, UPON CONFIRMATION OF THEIR AVAILABILITY AND CHECK OF THE BANK TRANSACTION, WILL BE PROCESSED THE NEXT WORKING DAY OF THE ORDER’S PLACEMENT.
THE AMOUNT OF THE TRANSACTIONS MADE BY CREDIT CARDS WILL BE SETTLED ONLY WHEN PROCESSING THE ORDER.
IF THE PAYMENT METHOD CHOSEN IS BANK TRANSFER, THE ORDER WILL BE TENDERED TO THE CARRIER ONLY AFTER THE PAYMENT IS CONFIRMED AND VALIDATED ON OUR BANK ACCOUNT.
PLEASE NOTE THAT DURING SEASONAL AND PROMOTIONAL SALES, DELAYS MAY OCCUR WHILST PROCESSING ORDERS.
PRE-ORDERABLE ITEMS
A PRE-ORDER IS THE RESERVATION OF AN ITEM THAT IS NOT YET AVAILABLE FOR SALE, BUT WILL BE SOON. PRE-ORDER ITEMS ARE SHIPPED UPON THE ARRIVAL OF THE PRODUCTS IN THE WAREHOUSE WITHIN THE TIME THAT IS STATED ON THE ITEM’S PURCHASE PAGE. IN CASE THE MERCHANDISE IN PRE-ORDER FAILS IN DELIVERY, GOSSEAUCOEUR.COM WILL PROMPTLY INFORM AND REFUND CUSTOMERS. GOSSEAUCOEUR.COM WILL NOT BE HELD RESPONSIBLE FOR A DELAY IN SHIPMENT CAUSED BY CIRCUMSTANCES BEYOND THE CONTROL OF GOSSE AU CŒUR THAT CAUSE PRE-ORDERED PRODUCTS TO ARRIVE AT THE WAREHOUSE LATER THAN THE TIME SPECIFIED ON THE PRODUCT’S PURCHASE PAGE.
IN PRE-ORDER PURCHASES CREDIT CARDS ARE DEBITED AT THE MOMENT THE ORDER IS PLACED. PRE-ORDER PRODUCTS THAT ARE PURCHASED BY BANK TRANSFER MUST BE PAID FOR WITHIN 48 HOURS OF PLACING THE ORDER AS STATED IN THE BANK TRANSFER GUIDELINES.
REGARDING ORDER WITH AVAILABLE ITEMS AND PRE-ORDERABLE ITEMS, SHIPMENT WILL HAPPEN IN 2 DIFFERENT PHASES:
- AVAILABLE MERCHANDISE WILL BE SHIPPED WITH STANDARD SHIPPING METHODS.
- PRE-ORDERABLE ITEMS WILL BE SHIPPED RIGHT AFTER ITEMS ARE AVAILABLE IN STOCK.
RETURN INSTRUCTIONS
TO MAKE A RETURN OR EXCHANGE*, PLEASE EMAIL AT US AT: INFO@GOSSEAUCOEUR.COM CLEARLY STATING THE REASON FOR YOUR RETURN.
*PLEASE NOTE THE FOLLOWING STIPULATIONS SURROUNDING RETURNS:
- SALE ITEMS ARE NON-REFUNDABLE, NON-RETURNABLE AND NON-EXCHANGEABLE. ONCE A PRODUCT HAS BEEN PURCHASED AT A SET PRICE, WE ARE UNABLE TO APPLY FUTURE SALE DISCOUNTS OR REFUNDS TO THAT PRODUCT IN THE EVENT OF AN EXCHANGE.
ORDERS CAN BE RETURNED BACK TO GOSSE AU CŒUR UP TO 14 DAYS FROM PLACING YOUR ORDER (FOR PRE-ORDER ITEMS THESE CAN BE RETURNED WITHIN 14 DAYS FROM THE DAY YOUR ORDER WAS RECEIVED) FOR A FULL REFUND OR EXCHANGE.
PLEASE NOTE THAT RETURNS ARE CURRENTLY NOT FREE AND IT WILL BE THE FULL DUTY OF THE CUSTOMER TO PAY FOR THE RETURN OF ANY ITEM BOUGHT WITH US. GOSSE AU CŒUR IS NOT LIABLE TO REFUND ANY SHIPPING COSTS UNLESS THE ORDER IS CANCELED BEFORE THE ORDER IS SHIPPED. PLEASE ALSO BE AWARE THAT WE ARE NOT LIABLE FOR ITEMS THAT ARE LOST OR DAMAGED DURING TRANSIT AND WE STRONGLY RECOMMEND THAT ALL RETURNS ARE SENT USING RECORDED DELIVERY.
ITEM(S) MUST BE SENT BACK IN ORIGINAL/SALE-ABLE CONDITION. THE ITEM(S) MUST BE UNHARMED, NOT WORN, UNALTERED, AND FREE FROM ANY ODORS. ITEM(S) MUST BE IN ORIGINAL PACKAGING, WITH TAGS STILL ATTACHED. IF THE ITEM RECEIVED IS DAMAGED, WE ASK THAT YOU PROVIDE US WITH AN EMAIL THAT INCLUDES A PICTURE OF THE DEFECTIVE ITEM (CLEARLY SHOWING THE DEFECT) WITHIN 5 BUSINESS DAYS FROM THE DATE OF DELIVERY. IF RETURNED ITEM(S) DO NOT FIT THESE REQUIREMENTS, IT WILL BE SENT BACK TO THE CUSTOMER AT HIS/HER EXPENSE. WE RESERVE THE RIGHT, AT OUR SOLE DISCRETION, TO DETERMINE IF RETURNED MERCHANDISE IS IN SALE-ABLE CONDITION.
FOR MORE HELP PLEASE CONTACT: INFO@GOSSEAUCOEUR.COM
INTERNATIONAL ORDERS
PLEASE NOTE, IF YOU ARE RETURNING ITEM/S TO US FROM OUTSIDE OF THE UK YOU MAY INCUR CUSTOMS FEES FOR US TO RECEIVE YOUR ITEM. AS OUR RETURNS POLICY STIPULATES THAT THE RETURN POSTAGE COSTS ARE THE FULL DUTY OF THE CUSTOMER, THIS INCLUDES ANY CUSTOM FEES INCURRED IN THE POSTAGE OF THE RETURN PARCEL. EXCLUSIONS TO THIS INCLUDE IF THE PRODUCT IS FAULTY/DAMAGED BEFORE WEAR.
EXCHANGES - FOR U.K ORDERS ONLY
WE CAN ONLY EXCHANGE AN ITEM FOR THE SAME ARTICLE IN A DIFFERENT SIZE OR COLOUR.
IF THE ITEM IS NO LONGER AVAILABLE AND YOU WOULD LIKE TO EXCHANGE FOR ANOTHER ITEM ON OUR WEBSITE, PLEASE FOLLOW OUR STEPS TO RETURN YOUR ITEM(S) FOR A REFUND, AND PLACE A NEW ORDER.
ALLOW UP TO 10 BUSINESS DAYS FOR REFUNDS TO BE REFLECTED ON YOUR BANK HISTORY.
WE DO NOT OFFER CREDIT NOTES, AND ALL REFUNDS WILL BE RETURNED TO THE ORIGINAL FORM OF PAYMENT. NO EXCEPTIONS.
EXCHANGES - INTERNATIONAL ORDERS
WE ARE UNABLE TO OFFER AUTOMATIC EXCHANGES FOR INTERNATIONAL ORDERS AT THIS TIME. SHOULD YOU REQUIRE A DIFFERENT SIZE OR COLOR OF AN ITEM YOU HAVE RECEIVED, PLEASE RETURN YOUR ORDER FOLLOWING THE INSTRUCTIONS NOTED ABOVE AND PLACE A NEW ORDER FOR YOUR DESIRED ITEM ON GOSSEAUCOEUR.COM.