SHIPPING METHODS

COUNTRY	COST	DELIVERY TIME
UNITED KINGDOM	FREE	1 TO 3 WORKING DAYS
ZONE 1 - BELGIUM, FRANCE, GERMANY, IRELAND, LUXEMBOURG, NETHERLANDS	£15.00	3 TO 5 WORKING DAYS
ZONE 2 - AUSTRIA, DENMARK, ITALY, LITHUANIA, SWEDEN, SPAIN, PORTUGAL	£18.00	3 TO 5 WORKING DAYS
REST OF EUROPE	£20.00	3 TO 5 WORKING DAYS
CANADA, UNITED STATES	£20.00	3 TO 5 WORKING DAYS
AUSTRALIA, CHINA, HONG KONG, JAPAN, SINGAPORE, SOUTH KOREA	£25.00	3 TO 5 WORKING DAYS
REST OF THE WORLD	£30.00	3 TO 5 WORKING DAYS

 

WE CONTINUE TO SHIP AT THIS TIME, BUT PLEASE BEAR WITH US AS DELIVERIES ARE CURRENTLY EXPERIENCING ADDITIONAL DELAYS. 

ALL INTERNATIONAL ORDERS (OUTSIDE OF THE UK) MAY BE SUBJECT TO SALES TAX, IMPORT DUTIES, AND CUSTOMS CHARGES AT THE RECEIVER’S EXPENSE.  THIS RATE IS DETERMINED BY THE RECEIVING COUNTRY. PLEASE CONTACT YOUR LOCAL CUSTOMS FOR FURTHER INFORMATION.

TRACKING INFORMATION IS AUTOMATICALLY EMAILED TO ALL CUSTOMERS. IF YOU DON'T RECEIVE THIS, PLEASE CHECK YOUR SPAM FOLDER.

AVAILABLE ITEMS
ORDERS MADE OF AVAILABLE ITEMS, UPON CONFIRMATION OF THEIR AVAILABILITY AND CHECK OF THE BANK TRANSACTION, WILL BE PROCESSED THE NEXT WORKING DAY OF THE ORDER’S PLACEMENT.
THE AMOUNT OF THE TRANSACTIONS MADE BY CREDIT CARDS WILL BE SETTLED ONLY WHEN PROCESSING THE ORDER.
IF THE PAYMENT METHOD CHOSEN IS BANK TRANSFER, THE ORDER WILL BE TENDERED TO THE CARRIER ONLY AFTER THE PAYMENT IS CONFIRMED AND VALIDATED ON OUR BANK ACCOUNT.
PLEASE NOTE THAT DURING SEASONAL AND PROMOTIONAL SALES, DELAYS MAY OCCUR WHILST PROCESSING ORDERS.

PRE-ORDERABLE ITEMS
A PRE-ORDER IS THE RESERVATION OF AN ITEM THAT IS NOT YET AVAILABLE FOR SALE, BUT WILL BE SOON. PRE-ORDER ITEMS ARE SHIPPED UPON THE ARRIVAL OF THE PRODUCTS IN THE WAREHOUSE WITHIN THE TIME THAT IS STATED ON THE ITEM’S PURCHASE PAGE. IN CASE THE MERCHANDISE IN PRE-ORDER FAILS IN DELIVERY, GOSSEAUCOEUR.COM WILL PROMPTLY INFORM AND REFUND CUSTOMERS. GOSSEAUCOEUR.COM WILL NOT BE HELD RESPONSIBLE FOR A DELAY IN SHIPMENT CAUSED BY CIRCUMSTANCES BEYOND THE CONTROL OF GOSSE AU CŒUR THAT CAUSE PRE-ORDERED PRODUCTS TO ARRIVE AT THE WAREHOUSE LATER THAN THE TIME SPECIFIED ON THE PRODUCT’S PURCHASE PAGE.
IN PRE-ORDER PURCHASES CREDIT CARDS ARE DEBITED AT THE MOMENT THE ORDER IS PLACED. PRE-ORDER PRODUCTS THAT ARE PURCHASED BY BANK TRANSFER MUST BE PAID FOR WITHIN 48 HOURS OF PLACING THE ORDER AS STATED IN THE BANK TRANSFER GUIDELINES.
REGARDING ORDER WITH AVAILABLE ITEMS AND PRE-ORDERABLE ITEMS, SHIPMENT WILL HAPPEN IN 2 DIFFERENT PHASES:
-        AVAILABLE MERCHANDISE WILL BE SHIPPED WITH STANDARD SHIPPING METHODS.
-        PRE-ORDERABLE ITEMS WILL BE SHIPPED RIGHT AFTER ITEMS ARE AVAILABLE IN STOCK.

 

RETURN INSTRUCTIONS - FOR U.K ORDERS ONLY 

ORDERS CAN BE RETURNED FOR FREE UP TO 14 DAYS FROM WHEN THE PRODUCT WAS RECEIVED. PLEASE MAKE SURE THAT YOU HAVE CAREFULLY REVIEWED YOUR ORDER BEFORE FINALISING YOUR PURCHASE. 

FOR MORE HELP PLEASE CONTACT:  INFO@GOSSEAUCOEUR.COM 

ITEM(S) MUST BE SENT BACK IN ORIGINAL/SALE-ABLE CONDITION. THE ITEM(S) MUST BE UNHARMED, NOT WORN, UNALTERED, AND FREE FROM ANY ODORS. ITEM(S) MUST BE IN ORIGINAL PACKAGING, WITH TAGS STILL ATTACHED.

IF ITEM(S) DO NOT FIT THESE REQUIREMENTS, IT WILL BE SENT BACK TO THE CUSTOMER AT HIS/HER EXPENSE. WE RESERVE THE RIGHT, AT OUR SOLE DISCRETION, TO DETERMINE IF RETURNED MERCHANDISE IS IN SALE-ABLE CONDITION.

RETURN INSTRUCTIONS - INTERNATIONAL ORDERS

ALL INTERNATIONAL RETURNS MUST BE SHIPPED BACK TO GOSSE AU CŒUR AT THE CUSTOMER’S EXPENSE.

PLEASE CONTACT GOSSE AU CŒUR CUSTOMER SERVICE AT INFO@GOSSEAUCOEUR.COM FOR RETURN INSTRUCTIONS SPECIFIC TO YOUR COUNTRY.

PLEASE PACK ALL ITEMS YOU ARE RETURNING AND INCLUDE YOUR ORIGINAL PACKING SLIP, NOTING THE ITEMS YOU ARE RETURNING. 

ITEM(S) MUST BE SENT BACK IN ORIGINAL/SALE-ABLE CONDITION. THE ITEM(S) MUST BE UNHARMED, NOT WORN, UNALTERED, AND FREE FROM ANY ODORS. ITEM(S) MUST BE IN ORIGINAL PACKAGING, WITH TAGS STILL ATTACHED.

IF ITEM(S) DO NOT FIT THESE REQUIREMENTS, IT WILL BE SENT BACK TO THE CUSTOMER AT HIS/HER EXPENSE. WE RESERVE THE RIGHT, AT OUR SOLE DISCRETION, TO DETERMINE IF RETURNED MERCHANDISE IS IN SALE-ABLE CONDITION.  

 

 

REFUNDS

TO REQUEST A REFUND, PLEASE SUBMIT A REQUEST TO INFO@GOSSEAUCOEUR.COM WITHIN 14 DAYS OF RECEIVING THE ITEM(S).

SHIPPING COSTS ARE NON-REFUNDABLE.

GOSSE AU CŒUR IS NOT LIABLE TO REFUND ANY SHIPPING COSTS UNLESS THE ORDER IS CANCELED BEFORE THE ORDER IS SHIPPED.

PLEASE NOTE THAT WE WILL NOT REFUND AN ITEM UNLESS IT IS DEFECTIVE. IF THE ITEM RECEIVED IS DAMAGED, WE ASK THAT YOU PROVIDE US WITH AN EMAIL THAT INCLUDES A PICTURE OF THE DEFECTIVE ITEM (CLEARLY SHOWING THE DEFECT) WITHIN 5 BUSINESS DAYS FROM THE DATE OF DELIVERY. 

EXCHANGES - FOR U.K ORDERS ONLY

WE CAN ONLY EXCHANGE AN ITEM FOR THE SAME ARTICLE IN A DIFFERENT SIZE OR COLOUR.

IF THE ITEM IS NO LONGER AVAILABLE AND YOU WOULD LIKE TO EXCHANGE FOR ANOTHER ITEM ON OUR WEBSITE, PLEASE FOLLOW OUR STEPS TO RETURN YOUR ITEM(S) FOR A REFUND, AND PLACE A NEW ORDER.
ALLOW UP TO 10 BUSINESS DAYS FOR REFUNDS TO BE REFLECTED ON YOUR BANK HISTORY.
WE DO NOT OFFER CREDIT NOTES, AND ALL REFUNDS WILL BE RETURNED TO THE ORIGINAL FORM OF PAYMENT. NO EXCEPTIONS.

EXCHANGES - INTERNATIONAL ORDERS

WE ARE UNABLE TO OFFER AUTOMATIC EXCHANGES FOR INTERNATIONAL ORDERS AT THIS TIME.  SHOULD YOU REQUIRE A DIFFERENT SIZE OR COLOR OF AN ITEM YOU HAVE RECEIVED, PLEASE RETURN YOUR ORDER FOLLOWING THE INSTRUCTIONS NOTED ABOVE AND PLACE A NEW ORDER FOR YOUR DESIRED ITEM ON GOSSEAUCOEUR.COM.